I am a Seattle area Sr. User Experience Designer; specializing in the creation of reusable design patterns and engineering-assets to facilitate lean UX requirements. I am passionate about helping end-users discover unmet needs while eliciting feedback through creative ideation. I am looking for an opportunity to work independently and iterate rapidly while delivering great products, services, and solutions. I seek to be valued as an employee and trusted to do the right thing by company I work for, and the people I work with. My long-term goals are to learn, grow, and establish roots in a great place, while growing as a User Experience Designer. I pride myself on learning new things and am open to all industries and opportunities.
Product/ UX Designer (Web & Mobile Focused)
Amazon (Aquent), Seattle WA – 02/2020 – Current
I am currently working as a contract Senior User Experience Designer for the Amazon Global Sales and Services team. As an individual contributor to the cross functional team of designers, engineers, PM’s and stakeholders; I am working to define requirements and gather user research to obtain in-depth knowledge from Global Sellers (China, Japan, EU, and emerging markets) to enhance the existing customer journey of Amazon products and services. Deliverables include: user interfaces, personas, customer journey maps, conceptual diagrams, wireframes and prototypes for web and mobile-based products to improve the end to end experience of Customer Service by Amazon and the International Amazon Sellers team’s products. I am driving projects through all phases, from user research and exploratory mockups to design reviews, delivery, and usability testing.
Senior User Experience Designer
Financialforce, Bellevue WA — 2018-2019
I served as an instrumental part of the company, helping to drive reusable assets and pattern guidelines. As the single, dedicated UX designer/ system architect working in the Bellevue office, as part of the DesignOps team, I was part of a very high-level and strategic effort to bring consistent documentation, processes, and methodology to our product teams. This effort was instrumental in the timely delivery of the company’s customer centric software suite of solutions – built on the Salesforce CRM Cloud platform – giving enterprises the solutions they need to run faster, automate processes, allocate resources/ budget, and track project milestones and adhere to timelines.
Senior User Experience Designer
The Boeing Company (Insight Global), Tukwila WA – 2018
As part of Being Innovation and Boeing’s only UX Center of Excellence, I was responsible for the user experience and design of Boeing Training and Professional Service’s native mobile and responsive web applications across Android, iOS, and desktop devices. As a contractor, I was hired as the team’s senior designer and creative leader, tasked to oversee the creation of Boeing’s suite of digital apps. App technologies include: adaptive eLearning, VR/ AR, multi-touch technologies, and innovative communication apps. The adoption of of eLearning technologies allow Boeing employees, trainees, flight services and maintenance training customers’ -across multiple airlines – to reform their traditional learning experiences from manual processes, to digital eLearning experiences. Pilots, students, and employees are able to learn course curriculum with new technologies brought to their personal devices which, over time will result in the elimination of very expensive calibration and maintenance of multi-million dollar simulators and travel to Gatwick for annual training and re-certification.
Preliminary results confirm new training and certifications are taking less time and cost less money. Instructors and students are reporting that curriculum is much easier to teach and learn. In Nov. of 2018, first versions of these eLearning apps were released the App Store and Google Play.
User Experience/ User Interface Designer
Blacktee Systems, Seattle WA – 2017-2018
Designer and developer for b2b mobile and desktop web applications for complex system solutions. While working at Blacktee, I learned to use Crestron industry software and tools for design and development of audio visual systems for conferencing, seamless communication, and collaboration. I was responsible for: user experience design and web applications development of custom audio/ visual systems for performance, public address, and tele-conferencing systems.
Senior User Experience Designer
Arris Group, Kirkland WA — 2015-2016
Contract Senior User Experience Designer for cable, video, broadband, and Internet hardware and software as a service. Responsible for user experience design and usability for Unity cable set top box software. Served as core member of a dedicated agile/scrum team focused on providing consumer-facing multi-platform solutions. I also served as subject matter expert for documentation for the entire IA of our product for engineering and consumer facing resources from concept to completion.
• Developing, managing and refining UI pattern libraries and interaction guidelines.
• Communicating, defending and building consensus around experience architecture, interaction design direction, and visual design directions.
• Working with cross-functional team to create and produce scenarios, process flows, information architecture diagrams, wireframes, and other artifacts required to develop and evolve our user experience.
User Experience Designer, Team Lead
Microsoft Inc, Issaquah WA – 2014-2015
As a contract designer for the Microsoft Partner Incentives team I was part of strategic growth of Microsoft Partner Network Partner Incentives suite of products and services. Most notably responsible for the:
- Onboarding of 15,000 existing partners to the new Partner Incentives platform from legacy programs.
- Shipping the new PI platform and portal
- Implementation of product features while leading the Partner Incentives Team of designers
- Giving Partners the ability to create their own programs and incentivize their teams to maximize ROI.
- Creation of a single sign on solution for Partner Incentives experience driving cloud partner growth while enhancing platform performance.
- Working with the global expansion team to define: partner eligibility requirements, partner on-boarding, and enrollment.
- Driving Cloud Partner growth while enhancing platform performance
- Strengthening existing commitments to Partners
Direct impact to the platform was the 46% reduction in support tickets, eliminating the need for most escalation(s) of enrollment issues, and helped to streamline the PI portal help-desk resolution process.
Web Applications Designer/ Developer
Internet Identity, Tacoma WA — 2014
During this short-term contract, I helped to define creative strategy for Internet Identities’ highly sensitive data platform – a desktop application. Tasked with establishing brand identity and improving the look, feel and functionality for their data driven web application. I was directly responsible for defining the process for dealing with financial and personal information that is highly susceptible to theft and vulnerability by bringing structure and process to the team while implementing an identifiable brand and improving the user experience of their existing application UI. Deliverables handed off include a strategically planed and scoped UX process that adhered to engineering capacity and business constraints. Tangible items delivered were an asset library and web style guide for implementation, a Bootstrap/ Less and Sass code database, and a design/ engineering wiki.
My efforts resulted in a path to production that included a flawless implementation of all of IID’s desktop applications amongst fortune 500 companies (such as Bank of America, HSBC, and JC Morgan Chase) to aid in their fraud detection, anti-trust, and global security efforts.
UI/ Front End Designer/ Developer
NetMotion Software, Seattle WA — 2012-2013
I was directly responsible for the user interface and web development of all corporate media, websites, and online materials using the Adobe Creative Suite of apps along with HTML, CSS, and J-Query library for website development in a .Net environment. In addition to branding and front-end development, I was also directly responsible for cross-functional design of both of NetMotion Software’s flagship desktop applications to the market for public consumption for the first time on Android and iOS.
Volunteering, Leadership and Mentorship
AIGA, Adobe Advisory Board, Boeing UX Center of Excellence member and advisor. Board member of the Puyallup Lacrosse Club - Director of Website and Registration, 2015-2017. Ted Browns & Tacoma Music Outreach Volunteer 2014-2017. Founding Member of the Blue Light Coalition, Lakewood WA, 2010.
A/B Testing, Agile/ Scrum, Data Visualization, IA Mapping, Interaction Design, Personas, Rapid Prototyping, Requirements Visualization, Usability Testing, User flows, User Research, Visual Design, Web Applications Design & Development, Wire-framing
Certifications & Training
Salesforce Trailhead/ Trailblazer Certifications: Administrator, Developer, Platform App Builder, Salesforce Cloud Apps, Sharing and Visibility Designer – 2019
Mobile & Desktop Web Developer Certification: South Seattle Community College, Seattle WA — 2018
Adobe Certified Expert: Illustrator, Dreamweaver, Photoshop - Los Angeles- 2012
Bachelor’s in Multimedia Design and Development: DeVry University, Seattle WA - 2013
Associate’s in Digital Design: Pierce College, Ft. Steilacoom WA - 2006