Arris Group Unity Engineering Documentation

Multi-purpose Documentation

Documentation  between teams, also consumer facing.

Documenting EVERY move we make!

The documentation end of Unity has been a very interesting journey for me. I have never documented design or engineering specifications quite so thoroughly. It has been quite the learning curve as we have gotten all of the information documented, approved and deployed.

Our Findings

What we have found is that the information we have documented is so extensive we needed to apply basic UXD principles to our wiki to make information easier to find starting with traditional card sorting and IA mapping. We began sorting and reorganizing content to make it easier to find, search, and gather requirements.

Customer Facing Documentation and Custom Solutions

A light version of this wiki is customer facing for smaller cable operators as their engineers will be deploying their own solutions and implementing Unity within their own backend catalogs, systems and environment constraints. For example some cable operators may deploy our traditional cable experience without video OnDemand, app features and functionality or caller ID. This Wiki helps to illustrate the differences between feature combinations and components of custom builds.
My Role
User Experience Designer
Project Duration
8 months
Tools of the Trade
Adobe Illustrator, Sharepoint, Jira, Wiki
Project Deep Dive
To read the in-depth case study and learn more about this project visit: https://www.behance.net/gallery/36055565/Unity-20-Wiki-UXD-ENG-Documentation
Arris Group